Frequently Asked Questions

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I received an email/postcard/phone call from a company asking for my personal information and said they were working with Bishop Kelley High School. Is this a legitimate project or is it a scam?

 

This is a legitimate project! We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a family owned business based in Dallas, TX that has published directories for educational institutions, fraternities, sororities, and military organizations across the nation for almost 100 years. 

This project allows Bishop Kelley High School to receive important updates to our database so we can better serve our alumni.

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Is Bishop Kelley paying for this service?

No, this is a free service to the school and allows us to have updated contact information to keep our alumni better informed and connected.

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How do I know my information will only be used for directory purposes?

PCI is committed to protecting your information. The names, addresses and information provided to PCI for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law. Upon completion of the project, PCI will redact PII (Personal Identifiable information) from any and all electronic files that we have supplied or were produced by PCI in connection with the production of the directory. 

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I would like to verify or update my information. How may I do this?

  • If you received a postcard or an email with a telephone number, you may call the number to speak with a real, live human being representing the Bishop Kelley High School project. They will verify the information we have on file for you and make any updates where needed. 

  • If you received an email with an embedded link, simply click the link to go to the online site to review your information. 

  • If you did not receive a postcard or email, you may call the dedicated Bishop Kelley High School update line at 800.420.4712.

     

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Can I choose what information prints in the directory?

When you call to update your information, you can tell the representative if you prefer any of your information be excluded. You can also communicate your preferences to PCI’s customer service helpdesk at 1-800-982-1590 / customerservice@publishingconcepts.com or to the school directly.

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Can anyone purchase a directory?

The Bishop Kelley High School Alumni Directory is available for sale only to Bishop Kelley High School alumni. You will be listed in the directory whether you decide to purchase a copy or not.  

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When will I receive my directory?

 

The total duration of the directory project is about 12 months. Since we began the project in September of 2020 the directories will be distributed in September 2021. 

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I ordered a directory/package over the phone and would like to cancel my order. How do I do this?

Contact PCI’s customer service helpdesk at 1-800-982-1590 / customerservice@publishingconcepts.com and they will take care of this for you.

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